O&M Manager (Solar)

KEY RESPONSIBILITIES:

-       Manages all aspects of scheduled and unscheduled maintenance of arrays, vegetation, site conditions, security systems…

-       Possesses high level of understanding and technical expertise in all means and methods relating to solar project commissioning, operations and troubleshooting.

-       Supervise site operating personnel and service providers, subcontractors and consultants to ensure quality and conformance to specifications, budgets, schedule with contracted requirements and performance targets for the assigned solar project.

-       Prepares and continually reviews procedures necessary for operation and maintenance, and operator qualification documents.

-       Write and administer Job Hazard Analysis (JHAs) and Lock Out Tag Out (LOTO).

-       Perform inspections and support troubleshooting on solar plant either scheduled or unscheduled.

-       Interface with regulatory officials, landowners, community leaders and other project stakeholders.

-       Supervise, train, and motivate personnel assigned to solar project.

-       Ensure that employee policies and procedures are followed by all sites’ personnel; ensure that the manual has been distributed to all employees and that the policies outlined within are reasonably understood by all staff members.

-       Manage customer relationships related to solar preventive maintenance (O&M), schedule and assign O&M inspections, and generate customer-facing inspection reports.

-       Prepare the annual site O&M budget and recommend capital improvements/enhancements.

-       Provide business analysis and support services in a legal and economical manner.

-       Determine warranty vs. chargeability of service work on a per-incident basis, as well as develop price quotes and estimates for chargeable work.

-       Other non-essential duties as assigned or may be necessary.

 

REQUIREMENTS:

-       Bachelor's Degree in Technical or related field required.

-       Journeyman Electrician certification preferred.

-       4+ years of experience executing general plant maintenance, solar operations preferred.

-       2 years of prior customer service experience required, including case management, scheduling, prioritization, dispatching, and customer interactions associated with service engagements.

-       Responsive to both customers and colleagues.

-       Prior solar PV and/or electrical experience required.

-       Familiarity and experience with data communications equipment and protocols (Wi-Fi, ZigBee, powerline adapters, range extenders, network switches…) desirable but not required.

-       Exceptional written and verbal communication skills.

-       Solid technical and financial acumen.

 

BENEFITS:

-       Salary: Negotiable based on qualifications and experience.

-       Performance bonus based on system interaction scores.

-       13th-month salary bonus and other incentives depending on business performance.

-       Seniority bonus based on length of service milestones.

-       Full participation in social insurance, health insurance, and unemployment insurance as per Vietnamese labor laws.

-       24/7 accident insurance coverage for all employees.

-       Annual leave and public holidays in accordance with the law.

-       Additional benefits for weddings, funerals, Lunar New Year, Mid-Autumn Festival, etc.

-       Allowances: Lunch, transportation, phone, laptop, travel expenses... and taxi card for certain positions.

-       Corporate culture: “Aspiration to be different – Different to lead – Lead to succeed.”

-       Professional working environment with talented and friendly colleagues.

-       Opportunities for regular training, personal development, and clear KPI updates.

-       Annual teambuilding and company trips based on business performance.