Technical Account Manager

A Technical Account Manager (TAM) is responsible for ensuring the successful adoption and ongoing utilization of a product by acting as the primary liaison between the company and its clients. TAMs are technical experts who provide strategic guidance and ensure smooth communication between technical teams and clients.

Responsibilities:

• Build and maintain strong relationships with customers, understanding their business goals and technical needs.
• Serve as the primary point of contact for technical issues, product inquiries, and escalation management.
  
  • Collaborate with internal teams (e.g., engineering, product, and support) to ensure the client’s success.
  • Provide hands-on guidance during product deployment, configuration, and optimization phases.
  • Identify potential challenges and proactively provide solutions to mitigate risks.
  • Deliver product training and technical documentation to clients.
  • Collect feedback on product performance and recommend enhancements to the product team.
  • Monitor customer satisfaction and advocate for their needs within the organization.

  Key Skills:

  • In-depth knowledge of the product and related technologies.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal abilities to interact with both technical and non-technical stakeholders.
  • Project management experience.
  • Ability to translate complex technical concepts into actionable insights for customers.

  Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
  • Experience in customer-facing roles such as TAM, support engineer, or similar.
  • Technical expertise in areas relevant to the product (e.g., SaaS platforms, cloud services, networking, etc.).